Solutions

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PEGA

As a Pega Business Partner, Bresatech specializes in all aspects of Pega development. With deep experience in Customer Service, Field Service, Pega 7, Pega Infinity and Automation, we can be your partner for you next Pega project or help you setup your own Pega Center of Excellence. 

 

Our team of engineers and experts will build the requirements you need while helping you understand what challenges to overcome. Our development and implementation of the right Pega solution is matched with our guaranteed success of our delivery.

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Customer Service

Pega Customer Service is a state-of-the-art CRM & Decisioning Tool that allows your agents to focus on high value work while letting the system automate repetitive tasks and providing guidance to the agent for the next high value interaction. Our expertise includes: Our expertise includes , Decisioning/Next Best Action, Multi-Channel Enablement, and Robotic Process Automation.

Our Services

Field Service

Field Service is Pega’s suite of tools to enable manufacturing and utility organizations to engage customers in the field utilizing the best in Field Service Rep routing, tracking, data capture, and guided workflows.

Pega 7 & Pega Infinity

Our experience in the latest versions of Pega is unparalleled, let us help you upgrade or start off on the right path with the newest tool offerings from Pega. 

Automation

The next big leap in IT effectiveness is Automation and Dev Ops, our team has deep experience enabling Dev Ops, QA Automation, Deployment Tracking, and Team Enablement for the next wave in IT Operations. 

CoE Enablement

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Your Pega Center of Excellence is what defines your success or failure on your Pega Journey, whether it’s two projects or two dozen you need a group of experts to ensure that everyone is following the best practices, best governance model, and best delivery models available. Let us help you enable your organization to move faster and with higher delivery quality. 

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Industries:

Bresatech is a leader for Government , Financial Services, Media & Comms, and Manufacturing solutions.

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Global Delivery

Whether your project is big or small let us help you leverage the right resources at the right time across North America and from our delivery center in Chenai, India.

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Approach

We believe an Agile Delivery Approach, utilizing Scrum, is the best practice available to get the most out of your Pega investment. We can help enable your team or organization to effectively use this delivery model for the greatest ROI in the shortest time frame. 

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Pega Business Partner

We work closely with leadership at all levels in Pega and have been selected as a preferred Small Business Partner in Field Services, Government, Media & Comms, and Manufacturing. 

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Engineering the Future 

Our team in Chenai India worked directly with Pega Engineering on the Field Service offering as well as assisting with core Pega Infinity Features as a leveraged extension to the core Pega Product Engineering Team. 

Enablement Defined

Clients

US Air Force

• Development of budget planning process application.

 

• Excel spreadsheet complexities transformed into a streamlined process with intuitive usability and increased accuracy.

State of Vermont

• Development and maintenance of Professional Licensing Application.

 

• Implementation of DevOps for delivery of Pega Applications.

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Amazon

• Development of enterprise risk management and compliance application.

 

• Actionable transaction verification for sanctioned parties with multi-level reviews and significant quality assurance.

Pegasystems

• Development of Field Service Management version 8.2 with product engineering.

 

• Major features and integrations to the framework of platform’s field service product.

 
NetSuite

As a NetSuite Alliance Partner, Bresatech specializes in all aspects of the NetSuite platform and ecosystem. Whether you are interested in implementation, customization, integration, and/or extended support, we partner with you to transform your business needs by delivering powerful solutions on the NetSuite platform.

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Implementation

Bresatech knows that a quality NetSuite implementation is essential in order for you to recognize the maximum return on your investment. Having a reliable implementation partner is key because your software solutions are only as good as the people deploying it.

 

We view each and every client as a partnership, whether you’re looking for a standard deployment or something specifically customized. Using best practices and NetSuite’s SuiteSuccess methodology, we utilize an agile process to minimize deployment time and mitigate disruption of your existing operations.
 

Our Process

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• Project Engagement & Preparation

• Requirement Analysis

• Functional Specifications

• Design Mock-ups & Prototypes

• User Testing

• Configure SCA Component

• Deployment

• Integration

• Optimization

Integration Services

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Is your business looking for a completely connected environment that takes advantage of NetSuite’s powerful solutions? Bresatech can help you integrate NetSuite with your existing applications and platforms using their native APIs and proven third party technologies such as Dell Boomi.
 
Whether your applications are on premise or cloud-based, we can help you implement a flexible and scalable NetSuite environment for your business that will streamline, consolidate and simplify business processes, your supply chain and decision making.
 

Integrations Offered

Clients

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Furnitureland South

• Support of NetSuite Executive Management.

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• Integration, testing and production deployment initiative.